Talk to MIORA

Something at the counter, a bill that looks wrong, a code that will not open — write to us and a person answers.

The ones we are asked most

The salon says my bill is wrong

Open the bill and tap This isn't my bill. It reaches the salon in your own words, and nothing is taken while they answer.

My card was declined

Your visit stays booked. Pay in Visits when your card works.

I have a new phone

Sign in with the same number and everything is there. If the number changed too, write to us — we move it by hand, deliberately.

I want my data, or I want it gone

Ask at hello@miora.one and we answer within thirty days. What is held and for how long is on the privacy page.

Delete your account

Open You, then Help, and choose Delete my account. Within seven days everything that identifies you is gone: your name, your number, your cards, your favourite salons and your preferences. Records of what you paid stay for seven years without your name, because both we and the salon must keep them. If you can't sign in, write to hello@miora.one and we answer within thirty days.

Delete my account